Plans, billing and cancelling
By the end
You know how to change, pay for or cancel your plan.
Corasom has two plans, Free and Family. The person you look after never pays, on any plan, and is never shown a price. To see what each plan includes and costs, go to Pricing.
Upgrading to Family
In the app, go to Settings. Under Upgrade to Corasom Family, choose monthly or annual, then Upgrade.
Paying
Paddle handles payments for us as our Merchant of Record. They take the payment, handle VAT and send your receipts.
Cancelling
In the app, go to Settings → Corasom Family → Manage subscription. You keep the Family features until the end of your billing period. Then your account moves to Free on its own, and nothing is deleted. There’s no exit fee.
Refunds
Ask within 14 days of your first Family payment and you get all of it back, no conditions. Your account moves to Free straight away. Renewals aren’t refundable unless the law requires it. The details are on Refunds and cancellation.
Getting help
Email [email protected] and a person will answer. Family plan questions go to the front of the queue.
Try it in the demo (opens in a new tab)
Last checked 14 October 2026 · Still stuck? Email [email protected] and a person will answer.